Arcadia Counseling FAQs

Where is Arcadia Counseling located?

The office address is:
4373 Old William Penn Highway
Murrysville, PA 15668
724.325.0025
tracey@arcadiaccs.com

Does Arcadia Counseling accept health insurance?

Arcadia is a provider for many insurance plans including:
Aetna
Blue Cross/Blue Shield
Highmark
Optum
United Behavioral Health
UPMC Health Plan

If your health plan isn’t listed here, please call the subscriber services number on your insurance card and ask if Arcadia Counseling and Consulting Services, L.L.C. and Tracey McCarthy are in-network providers.

Arcadia does not accept Medicaid or Medicare-based plans.

Do you work with people without health insurance?

Arcadia accepts self-pay clients and forms of payment including:
Cash
Check
MasterCard
Visa
American Express
Discover

How do I get started?

Call Arcadia Counseling at 724.325.0025.

A relationship begins with the first contact. It can be difficult to make that initial phone call to find a counselor. That’s why your call or email will be promptly and personally returned and your appointment scheduled by me or my associate. I will ask you to give a brief description of your situation or problem to determine if Arcadia Counseling is a good fit for you.

I will ask you to provide your insurance and referral information. I accept many major insurance plans as well as self-pay.

I will check your benefits to make sure that your sessions will be covered and you will be notified of a co-pay, co-insurance or deductible. It is also recommended that you check benefits yourself to ensure that the sessions are covered.

Your first appointment will be scheduled. Daytime and evening appointments are available. Arcadia is closed on Saturday and Sunday.

I will ask you to provide an email address where I can notify you of insurance benefit information, confirm your appointment date and time, and forward consent and intake forms for you to complete before your first session. [Download forms here.]

When should I try counseling?

Counseling should be considered when:
You need someone to listen.
You’re feeling sad or worried and are having a difficult time helping yourself feel better.
You have a problem in a relationship with a friend, colleague, partner, spouse or family member.
You’re experiencing a loss or are grieving.
Your family is driving you crazy.
You’re lesbian, gay, bisexual, transgender, queer or questioning and want support.
You feel “stuck” in your life, your relationship or your work.
You’re concerned about your child or want to improve your parenting.
You aren’t handling stress well.
Health problems are getting you down.
Being a caregiver is exhausting you.
You feel depressed or anxious.
A relationship is ending or has ended.
Your marriage is in trouble.
You’re considering bariatric surgery or have had bariatric surgery and need support.
Your job or career is troubling you.
You have a loved one who is a substance abuser, alcoholic or addict.

What issues aren’t appropriate to bring to Arcadia Counseling?

Those who are court-ordered for counseling, are seeking documentation for a legal issue such as a divorce, DUI or child-custody, or are seeking disability are not appropriate for Arcadia. I do not counsel  individuals in suboxone or methadone maintenance programs.

Those who have been treated for addiction and are in recovery are welcome. I define recovery as a period of sobriety accompanied by involvement in a 12 step program or other fellowship. Clients who are in active addiction will need to complete a treatment program and/or be clean and sober before admission.

What happens at the first appointment?

I will make a copy of your insurance card and photo ID (driver’s license, passport, etc.), so please remember to bring it to the appointment.
We will review your consent and intake forms and discuss confidentiality and informed consent.
We will begin discussing the situation or problem that prompted you to seek counseling.
Near the end of the session, we will discuss a plan and you will decide if you want to continue to meet with me. If so, a follow-up appointment will be scheduled.
Your co-pay, co-insurance or fee, if any, will be collected.
Counseling sessions typically last from 50 to 55 minutes.

How will I feel after the first appointment?

Most clients describe a feeling of relief from unburdening themselves or discovering that counseling wasn’t scary.
Some clients describe feeling sad or uncomfortable; perhaps from expressing thoughts or feelings that they haven’t let themselves experience before.

Will you tell me what to do or try to analyze me?

No, but you’ll come away with more options for how to resolve your problem and will receive objective, balanced feedback.